Civic Services Group (CSG) combines extensive experience and expertise in serving the owners and managers of community assets. Quality accredited under ISO 9001:2000, with additional accreditation in Occupational Health and Safety AS/NZS 4801.2001 and Environmental Management Systems AS/NZS ISO 14001.2004. CSG has a reputation for providing high standard, reliable, and cost-efficient services.
  
Specialising in Public Sector Works and Services
Contact: (02) 9707 9600
Services available through CSG include development assessment and building certification, facility cleaning, civil and stormwater design, parks and building maintenance, asphalt and concrete work, road and drainage construction and waste services.
As the commercial arm of Bankstown City Council, CSG has built its reputation on delivering services to communities for the past 150 years. Currently CSG employs in excess of 350 staff and has an annual turnover in excess of $40 million.
Whatever your needs, CSG's team of experts can provide a fully integrated solution - one that gives the results you want, efficiently and cost-effectively.
Civic Approvals
Town planners, building surveyors and engineers, delivering an integrated development assessment service, and building certification and staff placement services.
Civic Design
Civil infrastructure design and stormwater analysis delivered by an expert team of Civil and Hydraulic Engineers.
Civic Parks and Aquatic Services
Maintenance and construction of parks and playgrounds, including turf management, tree care, bush regeneration and landscape works, Aquatic Centre management.
Civic Enviro-Mech Services
Commercial waste and facility cleaning services provided to clients throughout South Western Sydney.
As a result of Council's vision and desire to ensure services provided to the Bankstown community were of the same quality and value for money as the private sector, Bankstown Council established the Civic Services Group (CSG) in 1996.
Council did this by establishing its service providing arm as a separate business unit, and requiring this unit to compete for much of Council's work. The unit became CSG and the door was also opened for CSG to compete for work outside Bankstown Council. This not only created an external source of income for Council but also further tested whether CSG's services were up to standard. To be successful externally, CSG would have to provide the highest quality, value for money services.
The results have been exceptional with CSG proving successful in the open market and continuing to attract new clients.
A variety of services are now provided to more than 20 Councils, a number of government departments, universities and a number of private sector companies.
CSG returned a profit of $3.4 million to Bankstown Council over the past four financial years.
CSG prides itself on being innovative and focused on customer service and quality. In February 2002, CSG obtained quality certification under ISO9001:2000 Standard for all business units. In September 2003, CSG obtained certification under the ISO 14001:1996 Standard for its Environmental Management System (EMS) and the AS/NZS 4801: 2000 Standard for its OH&S system.
An integral part of CSG's EMS has been the development of its 'Towards Sustainability Report'. This report documents how CSG is managing the environmental impacts of its activities. It provides a record of CSG's environmental achievements with respect to environmental improvements, legislative compliance, and innovative work practices.
The management and staff of CSG are proud to be a part of Bankstown City Council and they desire to deliver best value services to residents and external clients.
An excellent example of CSG's success is Civic Approvals, which continually ensures Bankstown Council is one of the State's most efficient Councils for the processing of Development Applications while also earning in excess of $2.5 million gross from external sources per annum.
Services provided by CSG include approvals and building regulatory services, civil and drainage design services, waste services, park and building maintenance services.
If you would like a hard copy of the Towards Sustainability Report, contact Council on (02) 9707 9999 or email council@bankstown.nsw.gov.au.
You can also pick up a copy from Council's Customer Service Centre or any of our five local libraries.
Special Achievements
Civic Roads' Tom Yelland and Joseph Reginald were the winners of the E.J. (Ted) Hooper Medal for Best Paper at Institute of Public Works Engineering of Australia conference in Hobart (2003). They outlined the experience of moving from a reactive, complaints driven system of road maintenance to one involving inspection of assets, recording of defects and programming of maintenance works.
Other Documents
The Application of Commercialisation Principles at Bankstown City Council
This paper provides insight into a six-year journey of Bankstown City Council and its attempt to deliver best-valued services to its ratepayers.
If you would like a hard copy of our document, 'Civic Service Group - The Application of Commercialisation Principles at Bankstown City Council', contact Council on (02) 9707 9999 or email council@bankstown.nsw.gov.au.
You can also pick up a copy from Council's Customer Service Centre or any of our five local libraries.
Civic Services Management Plan
The Civic Services Group Management Plan is designed to clearly document the guiding beliefs of the Civic Services Group. They are designed to lead the Group in excellence, in every aspect of every enterprise that is undertaken. This plan shows what the Civic Services Group strives to be, by laying out the rules Civic Services play by and outlining the means Civic Services will employ to get there.
If you would like a hard copy of the Civic Services Management Plan, contact Council on (02) 9707 9999 or email council@bankstown.nsw.gov.au.
You can also pick up a copy from Council's Customer Service Centre or any of our five local libraries.
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